OUR PRIVACY POLICY
PRIVACY POLICIES
Terms and Conditions
• AUTHORIZE
When you provide us with your personal information to complete a purchase, verify your Credit or Debit card, create an order, arrange a shipment or make a return, you are accepting its use for that specific reason only.
In the event that you subscribe to our Newsletter, we will use your data exclusively to send you email notifications about our products, news, offers, etc... you will always have the option to unsubscribe at the link indicated at the bottom of the email you receive.
* We may disclose your personal information only if we are required to by Law or if you violate our Terms of Service.
• TERMS OF USE
By accessing and using this Website, you agree: (I) That you will comply with all applicable local, state, national and international laws and regulations governing the use of this Website; (II) Not to interrupt or interfere with the security or accessibility of the Website or any service offered in relation to it; (III) Not transmit any obscene or offensive content, viruses or other harmful files, or any type of unsolicited mass email through or in connection with the Website; (IV) Provide true and accurate information about your identity if you choose to buy products or use the Website.
• THIRD PARTY SERVICES
In general, the third-party providers used by us (payment or delivery platforms) will only collect, use and/or disclose your information to the extent necessary to carry out the services they provide to us.
However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we provide to them for transactions related to your purchases.
For these providers, you can consult the privacy policies on their own web pages, to find out how your personal information will be treated. When you click on links on our store, you may be redirected away from our site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy policies.
By using this Site, you represent that you are the age of majority in your state or province of residence.
• COPYRIGHT / INTELLECTUAL PROPERTY
In accordance with Law 34/2002, of July 11 and other applicable legislation, we inform you that this Website (gabsart.com) is owned by the entity with the name GAB'S VISUAL ARTIST © de "Gabriela Soledad Rodríguez" - N.I.E. Nº Y86196-N.
All images published on the Website (the “Contents”) are protected by applicable intellectual property laws and are the property of GAB'S VISUAL ARTIST. GAB'S VISUAL ARTIST © grants you a limited right to access and use the website. You may not modify, create a derivative work of, display, distribute or exploit in any way, in whole or in part, any of the Content without obtaining the prior written permission of GAB'S VISUAL ARTIST. You are also restricted from using any automated device or manual process to copy, monitor, index or extract data from the Website content.
Please note that I, GAB'S VISUAL ARTIST, retain all rights to all artwork, including original paintings sold and commissioned. I retain the right to make reproductions of any and all artwork I create unless the collector has purchased all rights to the artwork (this is in addition to simply purchasing the original). I am not currently selling all rights to any original painting. The collector or buyer may not reproduce the artwork in any way without written permission. The collector has the right to display the artwork in their home or business. Artwork may not be resold or reproduced for profit in any way without the written permission of the artist.
PAYMENT METHODS
THE PRICES OF THE ITEMS FOR SALE ARE ALL FINAL SALE.-
WE ACCEPT ALL TYPES OF PAYMENT.
Purchases in the GAB'S VISUAL ARTIST Online Shop can be made through:
-
ALL CREDIT AND DEBIT CARDS.
-
DEPOSIT OR BANK TRANSFER
-
BIZUM
-
APPLE PAY
-
PAYPAL (see financing plan).
-
CASH, CASH ON DELIVERY, sending SHIPPING Service during our opening hours.
You will receive the selected exclusive product in your home, which will be sent duly protected.
Signed and with Certificate of Guarantee. The shipment will be made through our trusted shipping company, either (National or International) and for the safety of both we will track the order via the web. (SEE OUR SHIPPING POLICIES)
GABSVISUALARTIST.COM has a collection system that is 100% secure. The data is encrypted and does not suffer any type of threat in our data bank, being sent directly to the credit card administrator.
FAQ's
-
HOW DO I SIGN UP?CREATE A GAB'S VISUAL ARTIST ACCOUNT To create a GAB'S VISUAL ARTIST account follow these steps: 1. Click on "My Account" at the top right of the home page 2. On the login page, specify your email in the dedicated space for "New Customer". 3. Click on the option to continue and specify the remaining data. You will receive an email with a confirmation of account creation and a reminder of the identification data. You will need this data to identify yourself and place an order on the site. Your GAB'S VISUAL ARTIST account allows you to have the necessary data to place an order and carry out these actions: - Follow up on the order - Check and modify personal data LOG IN TO ACCOUNT To connect to your account, click on "My account" at the top right of the home page and identify yourself in the specific customer area. YOUR PASSWORD Your password is required to access your online account, place an order, and obtain tracking information. If you do not remember your password, enter your email address by clicking on "I forgot my password" in the login window. We will send you an email to reset your password. To change your password, you just have to access the personal data of your account and click on the "Change" link in the specific space of the password. CHANGE OF DELIVERY ADDRESS We offer you the possibility of creating multiple delivery addresses in your account. In this way, when placing your order you can select the delivery address you want. MODIFY THE SHIPPING ADDRESS BY MAIL The default billing address is the one that GAB'S VISUAL ARTIST will use to ship the order. To modify it, log in to your account and click on "My addresses." Browse the billing addresses and select the default billing address. If it has not been created add a new address or modify the existing address. Do you have any questions? Contact our Customer Service by email at gabs.visualartist@gmail.com. You can also write to us on WhatsApp.
-
PAYMENT METHODSTHE PRICES OF THE ITEMS FOR SALE ARE ALL FINAL SALE.- WE ACCEPT ALL TYPES OF PAYMENT. Purchases in the GAB'S VISUAL ARTIST Online Shop can be made through ALL CREDIT AND DEBIT CARDS. DEPOSIT OR BANK TRANSFER. Purchases can also be processed through BIZUM - APPLE PAY - GOOGLE PAY - PAY PAL (see financing plan). GABSVISUALARTIST.COM has a collection system that is 100% secure. The data is encrypted and does not suffer any type of threat in our database, being sent directly to the credit card administrator.
-
GENERAL INQUIRIES:- PRICE OF ITEMS The prices applied in the ONLINE SHOP are identical to those of our points of sale. No increase is applied. However, transport costs may be borne by the customer (except during the free delivery period). - RESERVING A PRODUCT No item can be reserved in our online shop. On the day of making the bank transfer, deposit or confirming payment, you must be sure of the purchase, as we immediately store the product. - WHY IS THE PRODUCT NOT IN THE ONLINE SHOP? Some items may not appear in our online shop. The maintenance service removes products that are not available and whose stock will not be renewed until the end of the season. - PRODUCT PHOTOGRAPHS Our online shop presents the essential characteristics of the items in the product sheets. However, it may happen that the images, photographs and colours of the items offered for sale do not correspond to the actual colours due to the Internet browser or the screen used.
-
EXCHANGE POLICYAll products you purchase through GABSVISUALARTIST.COM can be exchanged within a maximum period of TEN (10) calendar days from the date of receipt of the order or returned within a maximum period of seventy-two (72) business hours. from the date of receipt of the order. The products must be in the same condition in which they were sent, without having been used, with the packaging, original labels and in good condition. Original Packaging is called Protective Boxes/Cases, protective packaging, guarantees and explanatory brochures are considered part of the product. Personalized products cannot be exchanged or returned. Not used, without marks or alterations made by the client. The client may exchange or return the Product(s) by sending it by mail, the shipment of the first change is free of charge, then it will be the responsibility of the client. To do this, you must inform such circumstance to -gabs.visualartist@gmail.com -. If any further movement is necessary, the expense will be borne by the client. In the event that the return is for reasons attributable to GABSVISUALARTIST.COM, we will be in charge of collecting the products and/or exchanging them for the correct one, taking charge of the costs associated with this return and/or exchange. After we receive your return shipment, we inspect the returned items to ensure they are in perfect condition and process the refund. The money will be returned using the same payment method you used during the purchase. -IMPORTANT: RETURNS - NO REFUNDS. EXCHANGE OR STORE CREDIT ONLY. Despite the attention we pay to our customers' orders and the quality control we carry out before all shipments, exceptionally it may happen that an item has a quality defect or that you are not satisfied with your purchase (whether due to a change of mind, error when making the purchase or improper manipulation on the part of the customer) the customer must be responsible for sending us the products without any undue delay and, in any case, within a maximum period of 10 calendar days after the receipt of the product(s) and it will be the customer who covers the return shipping costs. If your product has arrived damaged, to resolve it as soon as possible, send us an email to gabs.visualartist@gmail.com within a maximum period of one week from the time of delivery, with photos of your product, your order number and any other detail you have about the order, and we will contact you as soon as possible with a solution as soon as possible! WE ARE NOT RESPONSIBLE FOR ANY STOLEN PACKAGES. This applies to returns through the website as well as in the brand's stores, there is the option to return the product and request credit or money back. In that case, 90% of the value you paid at the time of purchasing the product will be taken, regardless of whether it has a different value at the time of the exchange. The credit or refund by credit card will be issued once we receive the product and verify that it is in good condition and retaining its original packaging and labels. Please allow 3-4 business days for credit to be processed and issued. Send returns to: Carrer de Les Magdalenes 12. Floor 1-1. (08002) Barcelona. Spain. (Please include your Order Number, Name and Last Name).
-
IF I RETURN AN ARTICLE, WHEN DO I GET MY REFUND?NO REFUNDS EXCHANGE OR STORE CREDIT ONLY. Once the return is received, the refund will be made within a maximum period of 48 hours. 90% of the amount of the returned items will be refunded to your bank account. The products may be returned within a maximum period of seventy-two (72) business hours from the date of receipt of the order or a credit note may be requested within a maximum period of thirty (30) calendar days from the date of receipt of the order.
-
WHAT ARE MY DELIVERY OPTIONS?Orders with National shipments 2-4 business days. Orders with International shipments 5-10 business days. We work with companies we trust to deliver your order in a timely manner.
-
DO YOU DO INTERNATIONAL SHIPPING?Yes, we ship worldwide. FOR INTERNATIONAL SHIPMENTS, you will only be charged the shipping fee outside of SPAIN initially, at checkout. Please EMAIL me (gabs.visualartist@gmail.com) directly before purchasing with your address and zip code for additional quote for international shipping costs. Please see (shipping and returns) for more information. I am available for any questions!
-
HOW DO I TRACK MY SHIPMENT?You will receive an email that the order has been shipped. Most of the shipping companies we work with provide us with an order TRACKING CODE that we will send you by mail. If you have any problems or questions, write to us at gabs.visualartist@gmail.com
-
WHEN WILL MY ORDER BE SHIPPED?Shipping times vary depending on the destination and the company you have chosen when placing the order. When you have chosen your products, and before making your payment, you can choose the company you want to make the shipment and you will be informed of the cost and delivery time. Most items take 24-48 hours to process your order before shipping. Please check for exact shipping information at checkout.
-
WHAT IS A PROMOTIONAL CODE?USE A PROMOTIONAL CODE To use a promotional code, simply enter the promotional code in the dedicated promotional code space in the cart. Once validated, the offer will be automatically applied to the order. In the event that the promotional code does not work, please contact our Customer Service at gabs.visualartist@gmail.com or with our online chat.
-
DO ANY OF YOUR PAINTINGS INCLUDE FRAMED?Unfortunately, prices do not include framing of works on canvas or framing/mapping of works on paper. If you want me to make a framing suggestion, just send me an email at gabs.visualartist@gmail.com and I'll be happy to advise you! Paintings on canvas. All canvas paintings will be attached for hanging and will be "ready to hang" when you receive them, but will not be framed. Paintings on paper. Paintings on paper will not be framed unless stated. Proper framing is important for works on paper to prevent damage and degradation of the materials used to create the painting. For best results, make sure all framing and mounting items are made from the proper materials. A mat or spacer should be used to prevent the paint from coming into direct contact with the glass.
-
HOW CAN I DETERMINE COLOR ACCURACY?I do my best to accurately depict the colors within a painting. However, when purchasing a painting, I hope you keep in mind that color and brightness vary greatly from screen to screen. If you are trying to match colors or have any concerns about color accuracy please contact me prior to purchasing so we can discuss it without any issues, I'll be happy to help.
-
WHAT MATERIALS AND MEDIA DO YOU USE FOR YOUR PAINTINGS?I use professional quality acrylic paints to create all of the Artworks. The papers chosen are heavyweight and professional grade, 100% acid free. For paintings on canvas, I apply a permanent insulation coat and finish followed by a removable, gloss or satin varnish that contains UVLS (Ultraviolet Light Stabilizers) to provide additional protection against UV light and help resist scratches, damage and moisture. . I recommend for longevity of paintings that they should be displayed out of direct sunlight and should not be hung in an area of high humidity. Most of the works on paper are painted on 100% cotton, 300gsm, heavyweight watercolor paper. I use this type of grammage, the heaviest, since it does not bend or wrinkle with multiple layers of acrylic paint. As a result, it cannot be rolled. I ship my artwork in a large sturdy cardboard box or envelope for protection.
-
HOW CAN I BE THE FIRST TO KNOW ABOUT THE AVAILABILITY OF A NEW WORK?The launch of new paintings for sale are announced through the GAB'S VISUAL ARTIST Social Networks, you can follow me on the profile of any of them and find out all the news instantly! CLICKING ON NOTIFICATIONS ON THE PROFILE 🔔
EXCHANGE AND RETURNS POLICY
All products purchased through www.gabsvisualartist.com can be exchanged within a maximum period of TEN (10) calendar days from the date of receipt of the order or returned within a maximum period of seventy-two (72) business hours from the date of receipt of the order.
The products must be in the same state in which they were sent, without having been used, and with the original packaging and labels, in good condition.
Original Packaging is called Boxes/Protective covers, protective packaging, guarantees and explanatory brochures are considered part of the product. Personalized products cannot be exchanged or returned.
No markings or alterations made by the customer.
The client may make the change or return of the Products by mail, it will be the client who covers the return shipping costs. To do this, you must report such circumstance to -gabs.visualartist@gmail.com -. If any further movement is necessary, the expense will be borne by the same. In the event that the return is for reasons attributable to GABSVISUALARTIST.COM, we will take care of collecting the products and/or exchanging them for the correct one, taking charge of the costs associated with this return and/or exchange.
After we receive the return shipment, we inspect the returned items to make sure they are in perfect condition and process the refund. The money will be refunded using the same payment method that you used during the purchase.
-IMPORTANT:
RETURNS - NO REFUNDS.
EXCHANGE OR STORE CREDIT ONLY.
My goal is for you to be completely satisfied with your purchase! Please take the time to read the descriptions carefully and check the colors on multiple screens if you are concerned about color variations. Get in touch directly through the form if you have any questions about any of the details of the artwork you are purchasing or product. Im happy to send additional photos and/or color swatches to make sure the colors will work in your space. If you would like to send me a photo of the room or wall where the painting will be hung, I can virtually place the artwork in your room or on the wall photo to give you a better idea of how it will look in your space.
Despite the attention we pay to our customers orders and the quality control we carry out before all shipments, it can exceptionally happen that an item has a quality defect or that you are not satisfied with your purchase (whether due to a change of opinion, error when making the purchase or improper handling by the client) it must be the client who is in charge of sending us the product(s) without any undue delay and, in any case, within a maximum period of 10 business days upon receipt of the product(s) and it will be the customer who covers the return shipping costs.
If your product has arrived damaged, to solve it as soon as possible, send an email to gabs.visualartist@gmail.com within a maximum period of one week from the moment of delivery, with photos of your product, your order number and any other detail you have about the order, and we will contact you with a solution as soon as possible!
WE ARE NOT RESPONSIBLE FOR ANY STOLEN PACKAGES.
This applies to the return through the website as well as in the brands premises, there is the option to return a product and request credit or money back. In that case, 75% of the value you paid at the time of purchasing the product will be taken, regardless of whether it has another value at the time of the change.
The credit or refund by credit card will be issued once the product is received and we verify that it is in good condition and keeping its original packaging and labels.
Please allow 3-4 business days for credit to be processed and issued.
Send returns to:
Carrer de Les Magdalenes 12. Floor 1-1. (08002) Barcelona. Spain.
(Please include your Order Number, Name and Last Name).
